At The Purple Siren, we want every piece you choose to make you feel as radiant and confident as a sea goddess. If your new treasure isn’t quite the perfect fit, don’t worry — we’re here to make your return or exchange smooth as the tide.

🌊 Returns:

• We gladly accept returns within 14 days of delivery for items in their original, unworn and unwashed condition with tags attached.
• Please ensure your item is free from makeup, perfume, or signs of wear — we can only accept pieces that return home in pristine condition.
• Once received, refunds will be issued to your original form of payment within 5–7 business days.

🐚 Exchanges:

• Need a different size, color, or style? We offer easy exchanges within 30 days of delivery.
• To ensure your desired piece doesn’t drift away, we recommend contacting us as soon as possible at amber@thepurplesiren.com to arrange your exchange.

🌤 Non-Returnable Items:

• For hygiene reasons, we cannot accept returns on accessories, swimwear, or final sale items.

🌺 How to Begin Your Return or Exchange:
Simply email amber@thepurplesiren.com with your order number and reason for return/exchange, and our team will guide you through the process — no message in a bottle required!

Please send your return package to:
📦 The Purple Siren
Attn: Returns Department – Include Your Order Number
BOX # [Your Box Number Here]

Thank you for shopping with us and being part of our mermaid community. Every ripple of your support helps our sea of style grow.

At The Purple Siren, we take pride in delivering your treasures straight from our sea of style to your shore with care and efficiency. Each order is handled with love and attention — ensuring your mermaid-inspired pieces arrive safely and beautifully.

🐚 Processing Time:

• Orders are processed and shipped within 3–5 business days (Monday–Friday).
• Orders placed over the weekend or on holidays will begin processing on the following Monday or next business day.
• You will receive a confirmation email with tracking information once your order has set sail.

🌤 Shipping Timeframe:

• Standard shipping typically takes 7-12 business days after your order has been processed.
• Please note that delivery times may vary depending on your location and carrier delays beyond our control.

✨ Shipping Rates:

• Shipping costs are calculated at checkout based on your location and chosen shipping method.
• Free standard shipping may be offered during select promotions — keep an eye on our social pages and newsletters for special announcements!

🌺 Order Tracking:
Once your order ships, you’ll receive an email containing your tracking number and a link to follow your package’s journey — from our shores to your door.

📦 Lost or Delayed Packages:
If your order hasn’t arrived within the expected timeframe, please contact us at amber@thepurplesiren.com, and our customer care team will help you navigate the tides and locate your shipment.

Thank you for shopping with The Purple Siren, where every package carries a touch of ocean magic straight to you.

How do I track my order?
You'll receive a tracking number via email once your order ships.

Can I change my order after placing it?
Please contact us within 1 hour of placing your order to make changes.

Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping costs and times vary by location.

Do you have a physical store? No, purchases can only be made on thepurplesiren.com or any verified social media accounts.